Graficode

Website Terms & Conditions

  1. Project Terms

We’re thrilled to present this document outlining our guiding principles, working methods, and key terms and conditions. We like to keep things simple but in order to keep things clear as well. We’ve crafted this in plain, accessible language to ensure it’s a straightforward and user-friendly read, without the typical legal jargon that can bog down your day.

  1. Our approach to website process

At Graficode, we believe in embracing quality, collaboration, support, honesty, mentorship, and balance. We are committed to building sustainable business connections and creating fitting opportunities. Our approach involves diving deep into your business and objectives to truly comprehend your needs. If you’re seeking a quick fix for a problem, we might not be the right fit. While we prioritize efficiency, we firmly believe in doing things the right way without taking shortcuts.

We understand that what may seem like a challenge or an opportunity at first glance is often just the beginning. The real issue or opportunity necessitates a comprehensive understanding of the bigger picture. Therefore, we are here to guide you through the process to reach a solution that is not only desirable but also feasible and sustainable.

  1. Cost estimates, fees and payment

Cost Estimate is based on required amount of time to complete your project based in the intital information that has been shared.

All cost estimated are compiled with an 80% confidence rate unless otherwise specified. This means that the actual effort and fees may be 20% more or less than the estimated amount, based on additional information discovered during the project.

The following may result in additional costs and/or late delivery:

  • Items which have not been explicitly specified as deliverables in the proposal or estimate.
  • Exceeding the hours quoted due to additional or changing requirements will result in additional costs.
  • Changes or more detail to the requirements.
  • Late delivery of materials supplied by the client.
  • Delays in client approval of material.
  • Subsequent changes to an approved item.
  • All estimates exclude the cost of travel and software unless otherwise stated.
  • Minimum time to be booked for adhoc tasks is 30 minutes.
  • Your project will only commence once the specified deposit has been received.

50% of Total Invoice required in order to commence project .

Full payment is required upon completion of website, before website is made live.

  1. Project Management
  • Project timeline will be communicated at the start of the project as part of the project management cycle.
  • Graficode will provide project updates as agreed. Once the project has started, we will ensure that we adhere to the set deadlines to meet the production completion date from our side.
  • In case of any issues, we will immediately communicate about the delays and address them accordingly.
  • Once a project is started, we make sure to adhere to the set deadlines in order to meet the production completion date from our side. If any issues arise, we will immediately inform you about the delay and deal with it accordingly.

  1. Business hours and response times
  • We believe that a healthy work-life balance is essential to delivering high quality services and products in a sustainable way. This means:
  • All rates are based on our opening hours of 30am – 15.00pm Monday-Friday (Excluding Public Holidays / Leave dates) and the availability of our team.
  • We aim to reply to your emails and calls within 24 hours.
  • Any services provided outside of standard opening hours on weekdays will incur an additional charge of 30% of the rate.
  • Any services provided outside of standard opening hours on Saturdays will incur an additional charge of 60% of the rate.
  • Travel times outside of the above business hours will be discussed and agreed on a project-by-project basis.

  1. Terms of Maintenance:

We like to keep things simple but in order to keep things clear as well. By signing up to either one of these maintenance plan options, you agree that:

  • We have unfettered access to your servers, website back office and FTP/Control Panel
  • You agree that you will pay us at the agreed rate of either R650 for Plan Simplicity, or R1050 for Plan Extended monthly, in advance and by the 1st of each month. or R950 for Plan Adhoc. Only once payment has been received shall maintenance be carried out.
  • You are free to end this contract at any time by providing us with 30 days’ notice.
  • In the event of cancellation, refunds will not be given. We will continue to provide the service until the term for which you have paid has expired.
  • We endeavour to perform backups as per your chosen plans schedule but due to the nature of the internet, we cannot at any time guarantee that these backups will have the latest (minute by minute) data, images, text or other content in order to make the website work correctly and you as a client indemnify us (Graficode (Pty) Ltd) against any loss of business that may occur due to data packet loss on any and all downloaded backups that we may keep on our secure storage.
  • This service is provided during business hours, Monday-Friday 8.30am – 15.00pm (excluding weekends, public holidays & leave dates)

Additional Terms

  • If anything goes wrong with the website, due to something we might have done whilst performing a backup, updating plugins or updating the theme, the website will be restored to the backup taken prior to said changes being made, free of charge.
  • If anything goes wrong with the website, due to any reason that anyone other than an employee of Graficode (PTY) Ltd having done, an hourly rate of R650 will be charged during abovementioned business hours. An estimate will be provided and must be accepted by the client prior to any work taking place.
  • In emergency cases, such as your website going down completely, we will provide afterhours support at a rate of R950. An estimate will be provided and must be accepted by the client prior to any work taking place.

 

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